MANAGED SERVICES PROVIDER
A large Managed Services Provider needed an advanced, proactive monitoring solution, in order to offer a higher value, advanced monitoring service with up-time-based SLAs. They had seven existing “market leading” monitoring tools in their eco-system, yet each system along or together could not process the huge volume of events, alerts, and messages in their customer’s complex IT services. Thus, they were operating at 125% of budgeted headcount in the NOC/SOC and missing many events do to human latency in fault isolation, root cause analysis and event correlation. Because there were so many custom monitors built, a forklift was out of the question and there was no budget for more software.
LogMatrix engineers reviewed the enterprise systems management and monitoring framework at the MSP and determined NerveCenter’s CEP and Analytics capabilities would reduce the volume of events by over 70%, and providing 100% accuracy for actionable event processing. LogMatrix engineers built the use cases, created the FSM transition states, and presented ROI budget impact to the MSP CEO and CFO
Using NerveCenter’s ability to easily and quickly process hundreds of thousands of events, apply custom logic based on contextually relevant information, and then automate certain actions and responses based on the data correlated from many different source, Log Matrix’s engineering teams applied solutions to several transitional states
- Within 30 days NOC staff levels dropped > 35%, with staff costs reduction of 32.5% (over $2M) inclusive of the cost of the LogMatrix software and professional services engagement.
- Within two years the MSP experienced an increase of renewal contracts of 14%, reductions of opex of $6.1M, and direct profit improvement of $5M, and removal of 5 other monitoring tools, credited to the use of NerveCenter.