MANAGED SERVICES PROVIDER
A large Managed Services Provider needed an advanced, proactive monitoring solution, in order to offer a higher value, advanced monitoring service with up-time-based SLAs. They had seven existing “market leading” monitoring tools in their eco-system, yet each system along or together could not process the huge volume of events, alerts, and messages in their customer’s complex IT services. Thus, they were operating at 125% of budgeted headcount in the NOC/SOC and missing many events do to human latency in fault isolation, root cause analysis and event correlation. Because there were so many custom monitors built, a forklift was out of the question and there was no budget for more software.