GLOBAL TELECOMMUNICATOINS PROVIDER
A global telecommunications provider needed to be able to dynamically correlate network, server, database, and applications monitoring with customer Service Level Agreement requirements and operational policies and procedures. Other “large monitoring” company solutions promised to be able to delivery but when applied to the vast enterprise of thousands of clients, they were overloaded with volume and shut down, causing major SLA misses and client satisfaction challenges.
LogMatrix engineers looked at the current software installations and quickly saw the challenges. Volumes of traffic across millions of end points is not a problem for NerveCenter the way it is for other solutions, and the CEP engine allows for multi tenant and broad enterprise deployments.
Using NerveCenter’s ability to Utilize NerveCenter platform to dynamically, and automatically change frequency of network interface monitoring based upon customer SLA requirements by reading from SLA and Asset databases, NerveCenter was able to address dynamic changes across a multi tenant environment while treating each client as a unique install.
- Within 30 days all SLA’s were being met
- Within 30 days our software had detected assets being management and monitored which were not being charged to clients and helped to recover revenue gaps.
- Client deployed NerveCenter to 4 other divisions due to success in NOC.
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