NerveCenter Technical Support Options
If you are a new customer or interested in purchasing NerveCenter, we have several options for Technical Support. A lower cost five day support schedule or full 24×7 coverage. Feel free to contact us to discuss the best options for your situation.
5×12 Technical Support:
Provides the customer with Standard Technical Phone Support (Plan designed for our customers for whom the system availability is not mission critical, requiring business hours support and the access to software updates) for customers requiring help with configuring or using NerveCenter. • This service is for customers those work in a standard, non-critical working environment. Telephone advisory and remedial support during normal business hours for two specified system managers; Monday through Friday, 8AM-8PM EST – 8AM-5PM Central and Western.
24×7 Technical Support:
Provides the customer with Premium Technical Phone Support (This plan is ideal for our customers for whom system availability is business critical, and who require software investment protection) for customers requiring help with configuring or using NerveCenter. This service is recommended for customers that have high-availability environments where downtime would seriously affect productivity and revenue during off hours.
If you are interested in scheduling a NerveCenter roadmap call, please send your request to: firstname.lastname@example.org.