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NerveCenter Technical Support Options

If you are a new customer or interested in purchasing NerveCenter, we have several options for Technical Support.  A lower cost five day support schedule or  full 24×7 coverage.  Feel free to contact us to discuss the best options for your situation.

5×12 Technical Support:

Provides the customer with Standard Technical Phone Support (Plan designed for our customers for whom the system availability is not mission critical, requiring business hours support and the access to software updates) for customers requiring help with configuring or using NerveCenter. • This service is for customers those work in a standard, non-critical working environment. Telephone advisory and remedial support during normal business hours for two specified system managers; Monday through Friday, 8AM-8PM EST – 8AM-5PM Central and Western.

  • Can be purchased by a customer at any time
  • This is a “one-year” subscription
  • Entitles customer to future releases of the product. Cannot be used to acquire a product already shipping
  • When product updates and upgrades are released, customer may receive the new software and install as an update to existing, licensed hosts.
  • Assumes the customer is on the current release of the product

24×7 Technical Support:

Provides the customer with Premium Technical Phone Support (This plan is ideal for our customers for whom system availability is business critical, and who require software investment protection) for customers requiring help with configuring or using NerveCenter. This service is recommended for customers that have high-availability environments where downtime would seriously affect productivity and revenue during off hours.

  • Telephone advisory and remedial support 24×7 for two specified system managers; Sunday through Saturday/24 hours
  • Calls outside of 8AM-8PM EST limited to severity one – (i.e. pager access)
  • Can be purchased by a customer at any time
  • This is a “one-year” subscription. Entitles customer to future releases. Cannot be used to acquire a product already shipping
  • Assumes the customer is on the current release of the product

Click Here to access NerveCenter Documentation

If you are interested in scheduling a NerveCenter roadmap call, please send your request to: info@logmatrix.com.

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